SHIPPING AND RETURNS
When will my order be shipped?
Live Plants-Starting Mondays, we ship all orders that were placed from Sunday through Saturday of the previous week. We try to work as quickly as possible, but it may take up to 7 days to fulfill your order.
Live Plants-Orders are shipped on Monday and Tuesday weekly in the order they are placed. Once your order is shipped you will receive a confirmation email with your tracking information. On rare occasions, shipping may take longer than expected once in the hands of the carrier. Please understand that we have no control over this, we will help any way we can.
Plant Supplies-Processing Times and Shipping Times vary based off the item you have purchased. We ship from multiple warehouses in the United States, some items may be shipped separately and may take longer to arrive depending on availability.
I placed multiple orders can they be combined into one shipment?
We will combine orders purchased together when possible.
What carriers do you use?
We offer both FedEx and USPS shipping options, but due to delays in the USPS system, we can only guarantee live arrival if FedEx is selected.
Do you ship internationally?
We are not able to ship internationally at this time.
Do you ship plants in the winter? What if it's too cold?
Please see our FAQ page.
Can the shipping address on my order be changed?
If for some reason you need to change your delivery address, we can handle it in 2 possible ways. 1st if your order hasn't been shipped, please use our Contact Form to submit a request. 2nd if the order has shipped, please go to USPS.com or FedEx.com. Sign up there to make changes to your delivery address. This feature with USPS and FedEx is great.
With USPS you can have them hold your plants at the post office for pick up or schedule a day for delivery.
For FedEx, you can have them send your package to an Official FedEx location or your nearest Walgreens. With both of these options your order will be in a safe, warm and inside location.
You have a lot of control over your mail where we don't.
What happens if my plants arrive dead or damaged?
On occasion the postal service or FedEx carrier may be rough with some packages, and they look a little rough on arrival. Please open the package as soon as possible and document any damage with your camera. Send up photos and let us know what happened to Support@playfulhouseplantshop.com. After that, follow our "what to do when your plant arrives" info. One of our Customer Service Representatives will review your photos and will be in touch regarding the next steps.
Will you hold my order?
We can hold orders for a maximum of 2 weeks. If we are unable to ship your plants within that time period, your order will be refunded, and the plants will be returned to inventory. Please be aware of any cold weather in your area prior to placing your order.
Return & Exchange Policy
Live Plants-Replacements are issued at our discretion depending on the level of damage to the plant. A Replacement may be refused by Playful Houseplant Shop at any time, if the customer does not completely adhere to the care & responsibilities guidelines associated with the To-Do List When Your Plant Arrives print out included with every order.
Live Plants-We have a 30-day guarantee, which means requests for replacements must be submitted within a 30-day period after receiving your plant. As per the To-Do List When Your Plant Arrives, if you choose to repot your plant before the 30-day time frame, you will be voiding your guarantee.
Plant Supplies- For most products, you have 30 days from receiving the item(s) to return your order without explanation as long as the items are in perfect condition, in their original packaging, and any safety seals are not damaged. Return policies may vary per supplier. Most products qualify for Free Returns and/or Buyer Protection.
Damages and Issues
To start a case, you can fill out our Contact Us form or email email@example.com. We will notify you once we’ve received and inspected your submission, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded. Please remember it can take some time for our customer service team to review your case and approve your refund. Please inspect your order upon reception and contact us with pictures immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns of gift cards.
Due to the perishable nature of plants, we do not accept exchanges at this time.